FAQ - USA Rouje

How do I place an order?
Shop online at usarouje.com. Select your items, proceed to checkout, and confirm your order.

What shipping options are available?
We offer standard and express shipping within the US. Delivery times vary based on your location.

Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email to monitor its status.

What’s your return policy?
You may return unworn, tagged items within 14 days of delivery. Sale items are final.

How do I process a return?
Initiate a return through your account on usarouje.com and follow the instructions.

When will I get my refund?
Refunds are processed within 5–7 business days after we receive your return.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Is my payment information secure?
Yes, all transactions are encrypted for your protection.

How should I care for my Rouje items?
Check the care label for specific instructions. Most pieces should be hand-washed or dry-cleaned.

Do you offer repairs?
Currently, we don’t offer repair services. We recommend professional care for damaged items.

How do I reset my password?
Click “Forgot Password” on the login page and follow the prompts.

Why can’t I access my account?
Clear your browser cache or try a different device. If issues persist, contact us.

For further assistance, visit our Help Center or reach out through the contact form.