RETURN & REFUND

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return it for a refund or exchange within 30 days of delivery.

How to Return an Item

  1. Log in to your account on usarouje.com.
  2. Go to “My Orders” and select the item(s) you wish to return.
  3. Follow the instructions to generate a return label.
  4. Pack your return securely and attach the label.
  5. Drop off the package at your nearest carrier location.

Return Conditions

  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Final sale items (marked as “Non-Returnable”) cannot be returned or exchanged.
  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Processing

  • Once we receive your return, it will be inspected within 5 business days.
  • Refunds will be issued to the original payment method and may take 3-10 business days to process, depending on your bank.
  • Store credit or exchanges may be available upon request.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order on usarouje.com.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We’ll gladly arrange a replacement or refund.

For further questions, please refer to our Help Center.